The "overly hands-on" client. The midnight calls. The scope creep. This e-book is your shield and your script book for neutralizing toxic client behavior instantly.
This isn't just advice. These are word-for-word scripts designed to neutralize 6 specific types of client conflict.
Set professional office hours and communication rules immediately. Train clients to respect your time before they ever try to cross the line.
A weekly email template that stops clients from asking "How's it going?" by proactively answering their questions before they ask.
Scripts to decline extra work firmly but politely—or convert that "small request" into a paid invoice extension.
How to push back on terrible design or strategy ideas from clients without bruising their ego or losing the contract.
A 3-step verbal script for handling clients who are yelling or upset on a call. Neutralize the emotion and return to logic.
The professional "Breakup Email" template. Fire a toxic client legally, ethically, and cleanly to protect your mental health.